Why was I charged after canceling my subscription?Updated 2 hours ago

You may see a charge after canceling if your next order was already being processed.

When you cancel, it stops future subscription orders. It does not cancel an order that is already in the fulfillment pipeline. If your order was being prepared for shipment at the time you canceled, that order will still ship and you will be charged for it.

We send an email reminder 3–5 days before each upcoming order. If you cancel before that order is processed, your next shipment and charge will be skipped. If you cancel after processing has begun, the charge you see is for that final order.

If you believe you were charged in error, contact our support team and we’ll be happy to review your account.