Orders

Find answers to your questions about shipping information and order tracking.

Policy updates

Our shipping and return policies may change from time to time, so be sure to check back for the latest updates.

Cancelling or modifying orders

If you need to cancel or change your order, just reach out to us right away. We'll do our best to accommodate your request as long as your order hasn't been processed yet. Once it's been processed, we won't be able to make any changes.

Where can I purchase Mateina?

You can easily purchase Mateina online through our website, drinkmateina.com, as well as on Facebook and Instagram. Coming soon, you'll also be able to find us on TikTok and other select channels. For wholesale orders, we've partnered with Faire to e

How can I purchase individual cans of various flavors?

Currently, individual flavors are sold exclusively in cases of 12 cans. However, you can purchase our Sampler Pack, which includes one can of each flavor—allowing you to try them all before deciding on a full case. We appreciate your understanding an

Can I return my order?

We’re unable to accept returns at this time, but your satisfaction is very important to us. If you experience any issues with your purchase, please reach out to us and we’ll make it right.

Our 30-day money-back guarantee

We want you to love your Mateína experience. If you're not fully satisfied with your order, we offer a 30-day money-back guarantee. Simply reach out to us within 30 days of receiving your order, and we'll make it right or refund your purchase—no ques