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Free shipping eligibility
Enjoy free shipping across the United States for orders over $65 before taxes.
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Shipping
Get answers to all your shipping questions, including policies and shipping options.
Tracking your order
When your item ships, get an email notification with carrier details, estimated delivery date, and a tracking number. You can also view shipping details by selecting an item from your orders page. This page provides the latest delivery estimates. If
Missing order confirmation
Make sure your email is up to date in your customer profile. If you haven't seen an order confirmation, double-check your email settings or reach out to us. We're here to help!
Damaged orders
If your order is damaged upon arrival, please contact us with photos of the damaged items. We will coordinate with the carrier and resolve the issue promptly.
Orders below free shipping threshold
We have updated our shipping policy to better serve you. Our shipping rates now vary based on the weight of your package. For orders under $65, here's how it works:. We strive to provide affordable and reliable shipping options for all our customers.
Delayed orders
If your order hasn't arrived within 5 business days, first check the tracking number. For further assistance, please contact us and we'll be happy to provide additional insight as to any potential delays.
Missing Order Confirmation
Ensure your email is correctly entered in your customer profile. If you haven't received an order confirmation, check your email settings and contact us if necessary.
Do you ship orders same-day?
Generally, most orders will ship same-day if placed by 2 p.m. Eastern Time on business days (Monday through Friday, excluding holidays). This means if you submit your order before the 2 p.m. ET cut-off, we'll ship it out the same day; orders received
Do you ship worldwide?
Currently, we ship to the United States and Canada. For our Canadian customers, please visit our Canadian store to purchase Mateina.
Which U.S. states do you ship to?
We’re excited to share that we ship to all 50 states, including Washington D.C. While we’re not able to reach U.S. territories just yet, we're working on expanding our delivery range. Stay tuned!
Lost packages due to address errors
Please double-check your address before placing an order, as Mateina cannot cover lost or misdirected packages due to incorrect information. If this happens, we’ll need to charge for the extra shipping costs to resend your order. Thanks for your unde
Can I change my shipping address after I've placed an order?
If you’ve entered the wrong delivery address, reach out to us ASAP before your order gets processed. If it’s already on its way, please contact the carrier directly with your tracking number.