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Shipping
Get answers to all your shipping questions, including policies and shipping options.
Free shipping eligibility
Enjoy free shipping to the contiguous United States (the 48 mainland states) on orders over $45 (before taxes). Orders shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories do not qualify for free shipping and will incur additional ship
Tracking your order
When your item ships, get an email notification with carrier details, estimated delivery date, and a tracking number. You can also view shipping details by selecting an item from your orders page. This page provides the latest delivery estimates. If
Missing Order Confirmation
Ensure your email is correctly entered in your customer profile. If you haven't received an order confirmation, check your email settings and contact us if necessary.
Damaged orders
If your order arrives damaged, please contact us at [email protected] with photos of the damaged items as soon as possible. Include the lot number for any canned drinks. Orders covered by Corso: File a claim at https://app.corso.com/mateina-usa f
Orders below free shipping threshold
We have updated our shipping policy to better serve you. Our shipping rates now vary based on the weight of your package. For orders under $45, here's how it works:. We strive to provide affordable and reliable shipping options for all our customers.
Delayed orders
If your order hasn't arrived within 5 business days, first check the tracking number. For further assistance, please contact us and we'll be happy to provide additional insight as to any potential delays.
Do you ship orders same-day?
Generally, most orders will ship same-day if placed by 2 p.m. Eastern Time on business days (Monday through Friday, excluding holidays). This means if you submit your order before the 2 p.m. ET cut-off, we'll ship it out the same day; orders received
Do you ship worldwide?
Currently, we ship to the United States and Canada. For our Canadian customers, please visit our Canadian store to purchase Mateina.
Which U.S. states do you ship to?
We’re excited to share that we ship to all 50 states, including Washington, D.C., Puerto Rico, and other U.S. territories. Free shipping applies only to the contiguous United States (48 mainland states) on orders over $45 (before taxes). Additional s
Lost packages due to address errors
Please double-check your shipping address before placing an order. We cannot cover lost or misdirected packages due to incorrect address information provided at checkout. Orders covered by Corso: Lost packages due to address errors may be covered und
Can I change my shipping address after I've placed an order?
You have 60 minutes from when you place your order to make changes, including updating your delivery address. After this window, we're unable to make modifications as your order will have been sent to our fulfillment team.