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Shipping
Learn about shipping options, delivery times, and our policies.
Free shipping eligibility
We offer free shipping on all ready-to-drink yerba mate can orders shipped within the contiguous United States (the 48 mainland states). Loose leaf yerba mate, gourds, and accessories may also qualify for free shipping depending on the order size and
Tracking your order
When your item ships, get an email notification with carrier details, estimated delivery date, and a tracking number. You can also view shipping details by selecting an item from your orders page. This page provides the latest delivery estimates. If
Missing Order Confirmation
Ensure your email is correctly entered in your customer profile. If you haven't received an order confirmation, check your email settings and contact us if necessary.
Damaged orders
If your order arrives damaged, please contact us at [email protected] with photos of the damaged items as soon as possible. Include the lot number for any canned drinks. Orders covered by Corso: File a claim at https://app.corso.com/mateina-usa f
Orders below free shipping threshold
Shipping rates for orders that do not qualify for free shipping are calculated based on package weight and delivery destination at checkout. We work hard to keep shipping rates as affordable and reliable as possible, and all applicable shipping costs
Delayed orders
If your order hasn't arrived within 5 business days, first check the tracking number. For further assistance, please contact us and we'll be happy to provide additional insight as to any potential delays.
Do you ship orders same-day?
Generally, most orders will ship same-day if placed by 2 p.m. Eastern Time on business days (Monday through Friday, excluding holidays). This means if you submit your order before the 2 p.m. ET cut-off, we'll ship it out the same day; orders received
Do you ship worldwide?
Currently, we ship to the United States and Canada. For our Canadian customers, please visit our Canadian store to purchase Mateina.
Which U.S. states do you ship to?
We currently ship to all 50 U.S. states, Washington, D.C., Puerto Rico, and select U.S. territories. Free shipping is available within the contiguous United States (the 48 mainland states). Orders shipping to Alaska, Hawaii, Puerto Rico, and other U.
Lost packages due to address errors
Please double-check your shipping address before placing an order. We cannot cover lost or misdirected packages due to incorrect address information provided at checkout. Orders covered by Corso: Lost packages due to address errors may be covered und
Can I change my shipping address after I've placed an order?
You have 60 minutes from when you place your order to make changes, including updating your delivery address. After this window, we're unable to make modifications as your order will have been sent to our fulfillment team.